Buyer Help Center
Hi, how can we help you?
Browse buyer topics below — account, sourcing, negotiation, orders and payment, after-sales — or search for a keyword like “refund” or “RFQ”.
My Account
- What can I do if I forgot my password?
- How can I register an account on MadeInEast.com?
- Why cannot I receive the verification code?
- What can I do if my account was deactivated?
- I am under 18, how do I delete my account?
Account settings live in your MadeInEast.com account — for anything you cannot resolve there, email support.
Sourcing
- How can I search products on MadeInEast.com?
- How do I add a product to My Favorites?
- Can I know the product details, such as price, MOQ, shipping fee?
- How can I find the supplier’s contact information?
New to sourcing? Start with How Sourcing Works and the step-by-step buyer’s guide.
Negotiation
- How do I post RFQ?
- How do I contact suppliers?
- Why is there no reply from supplier?
- Why does my chat history disappear in Message Center?
- Should I communicate with suppliers outside of MadeInEast.com?
Before you commit to any supplier, run the 10-point verification checklist.
Order & Payment
- How do I place a Trade Assurance order?
- How does Trade Assurance protect my online transaction?
- What is your concern about VAT/GST Sales tax?
- How do I pay for Trade Assurance order?
- Why was my payment not received in my order after I paid?
- When will the supplier ship my Trade Assurance order?
- When will I receive my order?
- How do I add the inspection service to my Trade Assurance order?
- Why cannot I pay for my Trade Assurance order?
What protection covers — payments, quality, shipping, refunds — is on the Trade Assurance page; inspection details are on Inspection Solution.
After-Sales
- How do I open a dispute for my Trade Assurance order?
- How do I submit a complaint for my offline order?
- What’s the dispute process for Trade Assurance order?
- How long does it take for me to receive the refund for Trade Assurance order?
- How do I return products for my Trade Assurance order?
- How do I cancel a dispute for my Trade Assurance order?
- How do I check the status of my dispute case?
- How do I deal with my Trade Assurance order dispute?
Refund and dispute coverage is summarised in the Trade Assurance coverage table.
No topics match that search — try a shorter keyword, or contact us below.
Still need help?
The support team answers buyers directly — in English, worldwide. Send your order number or question and we will take it from there.
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