Enjoy protection from payment to delivery on MadeInEast.com
We provide buyers on MadeInEast.com with secure ways to pay, protect against unforeseen circumstances such as product or shipping issues, and mediate between transacting parties to resolve any issues related to the purchase.
Trade Assurance covers every stage of your purchasing journey
We provide buyers on MadeInEast.com with secure ways to pay, protect against unforeseen circumstances such as product or shipping issues, and mediate between buyers and suppliers to resolve any issues related to the purchase.
Watch to learn moreOrders covered by Trade Assurance
Payments through protected channels
Suppliers screened before listing
For late or non-conforming orders
How we protect your purchases on MadeInEast.com
Trade Assurance makes it easier and safer for both buyers and suppliers to do business globally. Here is how it works.
Secure Payment Protection
Pay via platform-designated channels; funds are controlled per order milestones. If the supplier fails to perform, MadeInEast.com intervenes to prioritize buyer fund security.
Cross-border Mutual Recognition
Enabling cross-border interoperability of e-documents, e-signatures, and digital identities to trace and verify the true identities of both transacting parties.
On-Time Shipment Protection
For online orders, if the supplier fails to ship on the agreed date in the contract, the buyer may file a dispute. MadeInEast.com will refund/compensate up to the coverage amount.
Product Quality Protection
If product quality, specifications, quantity, etc., do not meet agreed standards, the buyer may file a dispute. MadeInEast.com will help you pursue seller liability and provide recovery channels.
What is covered
Safe & Convenient Payment
Robust Refund Policy
Shipping & Logistics Service
After-sales Protection
| Coverage area | What it protects | If something goes wrong |
|---|---|---|
| Safe & convenient payment | Payments made through the platform’s protected channels | Your money is not released until the order is fulfilled |
| Refund policy | Product quality and order accuracy on delivery | File a dispute — MadeInEast.com mediates and refunds eligible orders |
| Shipping & logistics | Dispatch and delivery of your shipment | Track the shipment and get support if it is delayed |
| After-sales protection | Issues discovered after receiving the goods | Support and mediation continue after delivery |
Safe & Convenient Payment
- Platform Escrow: Releases funds by milestones to avoid prepayment risks.
- Global Flexible Options: Supports T/T, L/C, credit cards and other global payment options seamlessly.
- Paperless Customs Infrastructure: Powered by cross-border electronic mutual recognition infrastructure, e-signatures & payment docs are accepted cross-border for paperless customs clearance (e.g. China-Kazakhstan).
- Permanent Records: All payment records are stored permanently for quick dispute evidence retrieval.
Refund Policy
- Full Refund Triggers: Full refund for late shipment, order cancellation, severe non-compliance or supplier no-show. For online escrow orders: funds automatically return to the original account. For filed offline orders: we assist payment recovery based on contracts and documentation.
- Partial Compensation: Awarded for damaged goods, shortage or minor defects via negotiation/arbitration.
- Stage-Based Timeline: Auto-refund before shipment, refund for lost/detained cargo, and quality claims processed securely within the inspection period.
- Capped Risk Rules: Compensation capped at order coverage, zero refund fees. No compensation applies for buyer’s fault or force majeure.
Shipping & Logistics Service
- Multimodal Transport: One-stop sea, land, air & multimodal transport corridors, tailored to support China-Kazakhstan overland trade networks.
- Digital End-to-End Tracking: Full active online tracking with electronic logistics docs natively recognized by cross-border customs systems.
- Evidence-Backed Claims: Logistics damage, cargo loss, or unexpected transport delays can be claimed quickly with valid tracking history evidence.
- Standardized Protection Protocols: Standard packaging & warehousing rules to minimize structural transit handling damage.
After-sales Protection
- On-Time Shipment Guarantee: Structural financial compensation and timeline support tools when delayed delivery windows occur.
- Quality Guarantee Standards: Formal platform arbitration & claims structures if specifications or products fail compliance parameters.
- Cryptographic Digital Verification: Valid cross-border e-contracts & e-signatures cut through international validation red tape.
- End-to-End Mediation Assistance: Platform actively mediates all disputes, providing full hands-on assistance throughout the rights protection process.
Buyer voices
See how Trade Assurance protection benefits companies globalizing with MadeInEast.
“When I see they are Trade Assurance protected, and I know MadeInEast.com is standing securely behind my cross-border inventory purchases, it gives my enterprise massive confidence.”
“It creates absolute peace of mind for our logistics team. Knowing that our overland milestones are tracked and payment is held safely until arrivals handles all our risk management.”
“Trade Assurance is the number one mechanism that has made our procurement team feel completely confident buying premium products at scale cross-border.”